Daraz, the leading online shopping platform in Pakistan, has taken a significant step towards enhancing customer satisfaction with its recent policy update. By extending the return timeline for Marketplace products from 7 days to 14 days, Daraz aims to provide customers with added flexibility and peace of mind during their online shopping experience. This policy adjustment not only benefits customers but also strengthens the trust between the platform and its Marketplace Sellers.
Ahmed Tanveer, Chief Operating Officer of Daraz Pakistan, emphasized the company’s commitment to meeting evolving customer needs and ensuring a seamless and convenient shopping experience. The extended return policy, coupled with an expanded return pick-up service in several major cities, underlines Daraz’s dedication to customer-centric operations.
Here are the key highlights of Daraz’s new return policy:
- Extended Timeline: Customers now have a 14-day window to return products from the date of delivery.
- Simplified Process: Daraz has streamlined the return process, offering easy-to-follow steps and dedicated customer service support.
- Wider Product Range: The extended return policy encompasses a diverse range of products from the Marketplace selection, giving customers more confidence in their purchasing decisions.
Daraz’s expansion of the return pick-up service in various cities, including Karachi, Lahore, Islamabad, and several others, demonstrates its continued efforts to ensure customer satisfaction remains at the forefront of its operations. As online shopping continues to gain momentum, Daraz’s customer-centric approach remains a cornerstone of its commitment to providing a seamless and trustworthy shopping experience for all its users.
City Points in Table:
| City | Return Pick-up Service Available? |
|---|---|
| Karachi | Yes |
| Lahore | Yes |
| Islamabad | Yes |
| Rawalpindi | Yes |
| Faisalabad | Yes |
| Peshawar | Yes |
| Multan | Yes |
| Bahawalpur | Yes |
| Okara | Yes |
| Sahiwal | Yes |
| Sialkot | Yes |
| Sargodha | Yes |
| Gujranwala | Yes |
| Jehlum | Yes |
| Gujrat | Yes |
| Abbottabad | Yes |
