Telenor Pakistan has announced its partnership with Convex Interactive to launch a unified communication platform called Telenor Engage. This platform will help businesses to manage their customer services, support, and communications.
The signing passed off at the 22nd ITCN Asia conference in Karachi on 25, August 2022 with the members of both companies.
Unifying both groups’ shared imagination and prescient of bridging the gap between commercial enterprise and person, Telenor engage is a one-of-its-kind platform within the industry, added using Telenor Pakistan and powered by using Convex Interactive’s support.
The discussion board will help groups control consumer relationships, customer service and help, omnichannel consumer communique, and purchaser insights.
Telenor Business customers will have access to an entire suite of customer engagement channels, allowing businesses to supply rich, branded messages through WhatsApp and different virtual mediums.
Omer Bin Tariq, Chief Business Officer, Telenor Pakistan, stated, “Telenor Pakistan is at forefront of launching beyond connectivity innovative solutions to make Pakistan businesses future ready! Businesses today require a direct communication channel with their end users that allows them to interact in a unified manner.”
“Unified Communication as a Service (UCaaS) provides a cost-effective solution, where customers are equipped with the tools necessary to make their voices heard in an effective manner,” he added.
Aamir Irfan Siddiqui, the CEO, of Convex Interactive, said, “In today’s constantly evolving digital world, where one has multiple options, keeping your customer satisfied and happy is essential for your business to grow.”
“With Telenor Engage, a UCaaS platform, businesses can create engaging and impactful conversations using one unified platform taking customer interactions to the next level,” he added.
Telenor interaction will permit businesses to have a usually on the spot response to common inquiries and FAQs via dynamic chatbots no matter working hours or agent availability.
Similarly, it will increase messages with multimedia images, documents, audio, video, and region attachments for an unbroken communication enjoy past textual content-simplest restrictions and language barriers.
The platform will interact with customers with personalized offers, well-timed promotions, and special deals to maximize logo cognizance, boom conversions, and boost consumer loyalty whilst enhancing RoI and fixing queries and issues faster and with greater effect.
Companies also can reach out to their clients over their favored communication channels even as getting to know critical insights into the performance of their teams and consumer delight, all way to the implementation of UCaaS.
